Quick Jump
Look, We Get It - Nobody Loves Reading Legal Stuff
But here's the deal: we're a small architecture studio based in Vancouver, and we actually care about keeping your information safe. This isn't some cookie-cutter policy written by lawyers in a tower somewhere.
When you reach out to us about designing your dream home or commercial space, you're trusting us with personal details. We take that seriously. This policy breaks down what we do with your info, how we protect it, and what rights you've got. It's pretty straightforward, we promise.
What Information Do We Actually Collect?
Stuff You Give Us Directly
When you fill out a contact form, email us, or call about a project, we'll collect things like:
- Your name and how to reach you (email, phone number)
- Your address if you're planning a residential project
- Details about what you're looking to build or renovate
- Budget range and timeline expectations
- Any specific requirements or preferences you share with us
Technical Bits (The Boring But Necessary Stuff)
Like most websites, we automatically gather some tech info when you browse around:
- Your IP address and general location (city/region level, not your exact house)
- Browser type and device you're using
- Which pages you visit and how long you stick around
- Where you came from (like if you clicked through from Google)
This helps us figure out if our site's actually working properly and what content folks find useful.
What We Do With Your Information
We're not in the business of hoarding data or selling it to random companies. Here's what we actually use it for:
Project Communication
Getting back to you about inquiries, scheduling consultations, sending proposals, and keeping you updated throughout the design process. Pretty basic stuff.
Service Delivery
Actually doing the work you hired us for - creating designs, managing your project, coordinating with contractors, handling permits, all that jazz.
Improving Our Game
Analyzing what works and what doesn't on our website, understanding what services people are most interested in, making our processes smoother.
Legal Compliance
Keeping records for contracts, meeting Canadian privacy laws (PIPEDA), responding to legal requests if they ever come up (they haven't yet, knock on wood).
How We Keep Your Data Safe
We're not cybersecurity experts, but we've got reasonable protections in place:
- Our website uses SSL encryption (that's the little lock icon in your browser)
- Project files are stored in secure, password-protected cloud systems
- We limit who on our team can access sensitive information
- Old data gets deleted when we don't need it anymore
- We use strong passwords and two-factor authentication where available
Your Rights (Because It's Your Data)
Under Canadian privacy law (and just basic decency), you've got some rights when it comes to your personal information:
Access Your Data
You can ask to see what information we've got on file about you. We'll send you a copy within a reasonable timeframe.
Correct Mistakes
If we've got something wrong, let us know and we'll fix it. Simple as that.
Delete Your Info
Want us to erase your data? We'll do it, unless we legally need to keep it for contracts or compliance stuff.
Withdraw Consent
Changed your mind about something? You can withdraw consent for certain uses of your data. Just might affect what services we can provide.
How Long We Keep Your Data
We don't hang onto information forever. Here's the general timeline:
- Active project data: Duration of project plus 7 years (for legal/warranty reasons)
- Inquiries that don't turn into projects: Up to 2 years, then deleted
- Marketing communications: Until you unsubscribe or we don't hear from you for 3 years
- Website analytics: Aggregated data kept indefinitely, but personal identifiers removed
Questions? Concerns? Let's Talk
If you've got questions about this privacy policy, want to exercise any of your rights, or just want to chat about how we handle data, we're here for it.
Get in Touch
Email: info@jadequintalvorn.info
Phone: (604) 555-0147
Address:
1247 West 7th Avenue
Vancouver, BC V6H 1B7
Canada
File a Complaint
If you think we've mishandled your data and you're not happy with our response, you've got the right to file a complaint with the Office of the Privacy Commissioner of Canada.
Note: We'd appreciate a chance to make things right first, but it's totally your call.
Policy Updates
We might update this policy occasionally as our practices evolve or laws change. If we make any significant changes, we'll let you know via email or a notice on our website. The "Last updated" date at the top will always reflect the most recent version.